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Broad River Electric Cooperative, Inc.

Your Touchstone Energy Cooperative

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Your Bill

With 2,700 miles of line in six different counties in both Carolinas, Broad River Electric combines the latest technologies with personable, friendly service to provide convenience and helpful information to our members.

Understanding Your Bill

Transcript and Guide to Visuals in the "Understanding Your New Bill" Video

Broad River Electric Cooperatives' new rate structure takes effect at the beginning of your June billing cycle and will apply to all energy usage on your first July bill. 

Starting in July, your bill will look slightly different with this new rate structure, and so we want to give you a walkthrough of how to read your new bill. 

Pictured in the video is a sample bill generated for explanation only, but your bill will be similarly structured. The sample bill begins with an overview of your basic account information (name, service address, etc.) and the bill total.

Below this overview, you will find a series of thirteen boxes that explain how your bill total was calculated.

Starting from the left, the first three boxes on the printed bill are how we identify your account: the first box is your account number, the second is the code for your rate, and the third is your meter number. Next is a box noting the starting date of service followed by a box indicating the ending date of service and then a box with the total days covered in this bill. In this case, the bill covers 28 days.

Following those boxes are two boxes showing your previous and present meter readings. Let's examine the readings and how they are calculated in your bill. The previous reading shown here is 49,398 kilowatt-hours, and the present reading shown is 51,042 kilowatt-hours. The total kilowatt-hour usage shown here is the difference between the present reading and the previous reading. The next box is the meter multiplier of 1.0 which is always there for the vast majority of our accounts, so let's set that aside. 

Following that box is the total usage box, which in this example billing cycle is 1,644 kilowatt-hours. We multiply that by 8.27 cents per kilowatt hour, and we come to an Energy Charge of $135.96, which appears further down your bill in the total calculations. The next box is your Peak Energy Reading, which is the new portion of this new rate structure. This shows the one hour when your energy use was the highest during peak hours in this billing cycle, and how many kilowatts were used in that one hour. This sample member used 6.2 kilowatts from 3:00 to 4:00 PM on June 8th. We multiply that 6.2 kilowatts by $12 for a total Peak Demand charge of $74.50, an amount that will also be shown in your bill’s calculations. As a reminder, even though on peak hours happen every day for three hours, only the one hour highest energy usage that falls within peak hours will receive the $12 charge. 

These two charges, the Energy Charge and the Peak Demand Charge, are the only ones that measure the electricity that was delivered to your home. The final box is the Margin Adjustment Factor. This number increases or decreases by fractions of a cent because of fluctuations in the prices we pay to our wholesale power provider and other suppliers. The MAF helps cover those fuel and other cost fluctuations without having to continually restructure our electricity rates. This number is multiplied by your energy usage and added to or subtracted from the total charge. Sometimes it increases the total, sometimes it lowers it. In this case, the margin adjustment factor lowers the bill by $22.75, as shown further down in the explanation of your bill.

Below this line of boxes, you will next find a box on the left that contains your activity since last billing, meaning payments and any balance due, as well as any message from your cooperative and a reminder of the hours in which peak use rates are in effect.

To the right, the next box is the Detail of Charges, which is where we calculate your total bill. In the video, we now break down those numbers and what each line item means. The first item is the Grid Access Fee, a fixed monthly charge of $30 per billing cycle to cover the operating costs associated with providing electricity to your home, such as maintaining power lines, equipment, and labor. The Grid Access Fee is not a new charge. We have always built in a fixed fee in your monthly bill to cover our operating costs. Now, we will be clearly showing how it factors into your total bill. 

The next line is the Margin Adjustment Factor. This number increases or decreases by fractions of a cent because of fluctuations in the prices we pay to our wholesale power provider and other suppliers. The MAF helps cover those fuel and other cost fluctuations without having to continually restructure our electricity rates. This number is multiplied by your energy usage and added to or subtracted from the total charge. Sometimes it increases the total, sometimes it lowers it. In this case, the margin adjustment factor lowers the bill by $22.75, as mentioned earlier. 

The next line is the Energy Charge. As covered earlier, the charge shown here is $135.96.

Following that is the Peak Demand Charge line. As covered earlier, the charge shown here is $74.50.

The next line is labeled Roundup Amount. This sample member is enrolled in Operation Roundup, which rounds up their bill to the next dollar to generate charitable funds. This small change collected each billing cycle for members enrolled in this program adds up to $100,000 in annual donations to local charitable causes. 

When all line items are calculated together, that brings the total due to $218. On the old rate structure, when the Energy Charge was about 40% higher and there was not a Peak Demand Charge, this member's bill would have been about $236, so they were able to save about $18 on the new rate structure. 

We hope this walkthrough has been helpful. As always, if you have questions about any of the terms or changes on your bill, or if you want us to look specifically at your account, please don't hesitate to give us a call at 1-866-266-7688

Payment Options

Pay Online

Pay your monthly Broad River Electric bill with SmartHub with just a few clicks and keystrokes or use the PayNOW feature without logging in.

It's easy, it's fast, it's safe, and it's convenient. With our online payment system, you can pay your electric bill using either Visa or MasterCard. When you make your payment online, your payment is posted as soon as we get authorization from your credit-card company—often immediately.

And you can create a credit-card profile to store your payment information on our secure server, saving you even more time when you make future online payments.

  • To access the proper account(s) you will be asked to provide your Account Number and Password. If this is your first visit to this site, you will be asked to change your assigned password to one that is more meaningful to you.
  • IMPORTANT PASSWORD INFORMATION: If we have not assigned a password for you, or if you have forgotten your password, please call us or click Contact Support to send a message regarding your problem.
  • Your account number is printed on your bill. You must enter this number, less the last two digits, to access information on this site. For example, if the account number on your bill is 1234501, you should enter 12345 in the account number field.

You can make a payment or access account information with confidence knowing that our secure socket layer software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information so that it can not be read as it travels over the Internet.

Pay by Automatic Credit/Bank Draft

Why bother with monthly bills? If you choose to pay your Broad River Electric bill by Credit/Bank Draft, we'll automatically draft your bank account or credit card for the amount of your current bill on the stated due date. If the due date falls on the weekend or a holiday, payment will be deducted the next business day.

There are no bills to keep track of, no checks to write, no envelopes to mail. Even better, there is no charge to join our automatic Credit/Bank Draft program. You still get a bill every month for your records—but we do the rest.

To sign up for our automatic Credit/Bank Draft program, call toll-free (866) 687-2667.

Pay by Phone

1-866-687-2667

Pay at a Pay Station

You can pay bill or apply for service at Broad River Electric Cooperative pay stations located throughout our service area.

We currently have pay stations at:

Headquarters
1036 Webber Rd
Cowpens, SC 29330
As of August 8, 2022
Google Map Directions

J & T Express
2549 Hwy 215
Union, SC

Paradise Home Center
600 Buffalo Road
Union, SC

Robinson’s Hardware
110 N Main Street
Jonesville, SC 29353

Hamm's Grill and Grocery
100 Batchelor Dr
Blacksburg, SC 29702

Budget Billing: Don’t let your power bill shock you.

 

The Budget Billing program bills the same amount each month for 12 months after you sign up.

  • The amount is based on your previous 12-month’s average usage.
  • There is no “settle up.” Credited or owed balance is rolled into the new average for the next 12 months.
  • To be eligible for Budget Billing, you must be an active member for at least 12 months.
  • We encourage that you begin Budget Billing with a $0 balance.

Contact our Member Care Center at 866-687-2667 or email info@broadriverelectric.com

pre-PAY

What is pre-PAY?
pre-PAY is a pay-as-you-use plan that allows you to pay when you want, in the amounts you want*. Instead of receiving a paper bill each month, energy use is calculated daily.

Highlights
A deposit is not required to establish service with pre-PAY
*An initial minimum payment of $100 will get you started with $50 going toward electricity use.

What are the benefits?
pre-PAY electricity helps lower electric consumption due to member's awareness of their usage. Any member interested in monitoring and lowering electric usage and costs will benefit from pre-PAY. It's easy and convenient to monitor both usage and credit balance online using Broad River’s new SmartHub app.

How do I make payments?
You can make weekly or bi-weekly payments rather than one large payment each month. Cash, check, credit card or bank draft payments can be made online, over the phone, or at one of our pay stations located throughout the service territory.

What if my pre-PAY account runs low?
You will receive a low balance notice via the method you choose (e-mail, automated calling service, or text message). This will give you time to purchase more power before the meter stops.

If you do not purchase more power, the meter will stop and the power will turn off. However, purchasing power is quick and easy, even on weekends and holidays. Once an adequate payment is made, your power will reconnect almost immediately.

When will I receive a low balance notice?
When you set up your pre-PAY account, you will choose the balance at which you will begin to receive low-balance notifications.

What if I get disconnected?
If your pre-PAY account is disconnected, you will be required to pay your negative pre-PAY account balance as well as a $25 reconnect service charge and the current standard amount of $50 for additional power. The total payment amount can be obtained and paid anytime by calling 1-866-687-2667, online, or at the Cooperative offices during regular business hours.

Can I get an extension on a pre-PAY Account?
No. Your pre-PAY account is not eligible for credit extensions or payment arrangements.Energy assistance payments must be received prior to a credit being applied to your pre-PAY account.

What if I don’t like the pre-PAY program?
You may revert your pre-PAY account to our normal billing service at any time. However, Broad River Electric Cooperative will require an additional deposit in accordance with our current policy.

InComm

For members who prefer to pay with cash, BREC now offers a cost-effective solution to the convenience fee. Through local retailers such as Dollar General, CVS, Family Dollar, Walgreens, and 7-Eleven, you can pay your utility bill in cash at the register.

The retail store is a payment outlet only; the retail store will not have any information on your BREC account.

How to use InComm

If you have SmartHub, go to Billing & Payments and select Pay by Cash.

On this screen you may print a barcode if you are on your desktop or you can generate one from your SmartHub mobile app.

Also, with the SmartHub mobile app you can also find the nearest InComm payments store by entering your zip code or location. The locator is also the up-to-date way of knowing if your local retailer accepts payments.

If you don't have SmartHub, look to your latest bill. On it will be a bar code that will look like this:

You can take this portion of your bill with you to the store to be scanned by the cashier in order to pay your bill.

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1036 Webber Rd
Cowpens, SC 29330
Get Directions
(866) 687-2667
info@broadriverelectric.com

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