Reporting a power outage is important. The information you supply will help us in our efforts to promptly restore electricity.
Please do not use e-mail or social media to report a power outage. However, our facebook page and twitter feed can often be a good place to find the latest information. You can also tune in to local television and radio stations.
If you are a member with special medical needs, make sure you have submitted the annual certification form.
Sometimes major weather events cause extended power outages. Make sure you are prepared in case the loss of service extends to multiple days.
To report your outage by phone, call 1-866-266-7688
Check on the status of current outages by reviewing our live Outage Map
Other Ways To Report An Outage
Your SmartHub Account
Download the Broad River App
Report your outage quickly and easily from your mobile device using the SmartHub app.
Text Us Your Outage
Reporting your outage can be as simple as sending us a text message.
Learn how to get setup with everything needed to text us your outage.
Storm Readiness: What To Do Before The Storms Come
Stay Updated
Before, during, and after a storm, information is crucial.
Update Your Information
Make sure your information is up to date including special medical needs
Prepare For Outages
Prepare yourself and your home for potential disasters