BREC is aware a large number of our bills have not reached the hands of our members. In investigating the issue, we have called in our data processor, located in Missouri, to assist in providing answers to the delivery breakdown. Because our data processor is also a mail-house, from which they mail thousands of utility billings, they have one individual who works exclusively with the US Postal Service. That individual has headed up the case on our behalf.
He has forwarded us what he has been told by the Postal Service, and we are sharing it with you.
It is not a definite answer as to where the bills are or what is happening in the breakdown of delivery or when it will be resolved. Thousands of companies and thousands of individuals across the US are in the same boat.
To help with the problem, we suggest that if you have not received your bill or cannot recall seeing it over the holiday and new year period, call our member service representatives at 1-866-687-2667 to get your balance and due date. If you have SmartHub, you can log in and find the information yourself. If you don’t have SmartHub, you can become a user in a matter of minutes by downloading SmartHub from your app store.
Detailed instructions for loading on your mobile device are found here: